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Refund & Return Policy

At MINISO HOME USA LLC, customer satisfaction is our top priority. Please read this policy carefully before submitting a return request for cups, bowls, plates, or other tableware purchased from our website.

1. Return Window

We accept return requests for eligible items within 30 calendar days from the date your order is marked as “delivered” by the shipping carrier.

Return requests submitted after this period will not be accepted.

2. Eligibility Requirements

To be eligible for a return, items must meet all of the following conditions:

  • Items must be unused and in their original condition
  • All original packaging must be intact and included
  • Items must not be marked as final sale or non-returnable

Due to the nature of tableware, items that have been used, washed, or show signs of wear (e.g., scratches, chips, stains) may not be eligible for return.

3. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged cups, bowls, or plates
  • Items with visible signs of use, washing, or wear
  • Customized or personalized tableware
  • Items marked as final sale or non-returnable
  • Gift cards

4. Exchanges

We do not offer direct exchanges for changes in product style, color, size, or design.

If you would like a different item, please place a new order and submit a return request for the original item (if eligible) in accordance with this policy.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos showing:

  • The outer shipping packaging
  • The product and its packaging
  • The issue (e.g., broken plate, chipped bowl, incorrect item)

Subject to availability, we will:

  • Send a replacement at no additional cost, or
  • Issue a full refund

We reserve the right to determine eligibility based on the information provided.

6. Return Shipping Costs

Our Error:
If the return is due to our mistake (incorrect item or confirmed defect), we will cover the return shipping cost and provide a prepaid return label where applicable.

Change of Mind:
If the return is due to personal preference (e.g., change of mind), you are responsible for all return shipping costs.

Original shipping fees are non-refundable, unless the return is due to our error.

7. Return Process

Please do not return items without prior authorization.

To initiate a return:

  1. Email our support team at [email protected]
  2. Include your order number and reason for the return
  3. For damaged or incorrect items, attach clear photos

We will review your request within 1–2 business days. If approved, we will provide detailed return instructions.

Unauthorized returns may not be accepted or refunded.

8. Refund Processing

Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

9. Missing or Delayed Refunds

If you have not received your refund within 10 business days after receiving our confirmation:

  • Contact your bank or credit card provider to check for pending transactions
  • If the refund is still not visible, contact us at [email protected] with your order details

We will assist you promptly.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: [email protected]