Q: Do I need an account to place an order?
A: Yes, an account is required to complete checkout, track your orders, and manage your purchase history.
Q: Can I cancel or change my order after placing it?
A: Orders are processed quickly. If your order has not yet entered processing or shipment, please contact us immediately at [email protected] with your order number. We will do our best to assist.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
Q: In what currency will I be charged?
A: All orders are charged in U.S. Dollars (USD), regardless of any currency preview displayed on the website.
Q: Where do you ship?
A: We currently ship within the United States only.
Q: How long does delivery take?
A:
Delivery times may vary during peak seasons or due to carrier delays.
Q: What materials are your cups, bowls, and plates made of?
A: Our tableware is made from high-quality materials such as ceramic, porcelain, and glass, designed for durability, safety, and everyday use.
Q: Are your products safe for food use?
A: Yes, all our cups, bowls, and plates are made from food-safe materials and meet applicable safety standards.
Q: Are your products microwave and dishwasher safe?
A: Many of our products are microwave- and dishwasher-safe. Please refer to the product description for specific care instructions.
Q: How should I care for my tableware?
A:
Q: Can my tableware break easily?
A: While our products are made for durability, ceramic and glass items can break if dropped or handled roughly. We recommend careful handling during use and storage.
Q: What is your return policy?
A: You may request a return within 30 calendar days of delivery. Items must be unused and returned in their original packaging. Used or damaged items are not eligible unless defective or incorrect.
Q: How long does it take to receive a refund?
A: Once your return is approved, refunds are processed within 5–10 business days, depending on your payment provider.
Q: Is my payment information secure?
A: Yes. We use secure, PCI DSS–compliant payment processors and do not store your full credit card information on our servers.
Q: Do you share my personal information?
A: We only share information with trusted third-party partners (such as payment processors and shipping carriers) as necessary to fulfill your order. We do not sell your personal data.
If you have additional questions about our cups, bowls, plates, or your order, please contact us at:
Email: [email protected]
Our support team is always happy to assist you.
