At MINISO HOME USA LLC, we are committed to providing secure, transparent, and hassle-free transactions. This Payment Policy outlines our accepted payment methods, billing practices, authorization procedures, and refund handling for all purchases.
We accept the following payment methods for online purchases:
All transactions are processed through PCI DSS–compliant third-party payment providers using industry-standard encryption to protect your financial information.
MINISO HOME USA LLC does not store full credit or debit card details on our servers. All sensitive payment data is securely handled by authorized payment partners in accordance with global security standards.
All orders shipped within the United States are billed in U.S. Dollars (USD).
If your payment method is issued by a non-U.S. bank, your financial institution may apply:
These fees are determined by your bank and are not controlled or collected by MINISO HOME USA LLC.
When you place an order, your bank may place a temporary authorization hold for the full order amount to verify your card and available funds. This does not represent a completed charge.
Your payment will be captured only after your order is confirmed and prepared for shipment.
If a payment is declined or flagged for security reasons—such as:
We may contact you for additional verification. In some cases, we may request limited documentation (e.g., redacted billing proof or identification) to help prevent fraud.
If verification cannot be completed within a reasonable timeframe, we reserve the right to cancel the order.
All approved refunds are issued only to the original payment method used at checkout.
We do not offer:
Once a return is received and inspected—or a refund is approved due to a damaged or incorrect item—we will process the refund within 1 business day and send a confirmation email.
Refunds typically appear in your account within 5–10 business days, depending on your bank or card issuer.
If you have not received your refund:
If more than 10 business days have passed since your refund confirmation and the refund is still not visible, please contact us at:
Email: [email protected]
Please include your order number and refund details so we can assist you promptly.
For any questions regarding payments, billing, or refunds, please contact our support team:
Email: [email protected]
